Terms and Conditions

We know you’re probably too busy to read these terms and conditions, but we thought we’d include them anyway. Are you ready?

Our terms and conditions are as straightforward as placing an order on our website:


All items are in stock and ready for dispatch. If your item is shipped from the UK, we've got the duty covered – no worries on your end.

Unwanted / Cancelling:

We believe in stress-free shopping. If you change your mind within 30 days, we offer a money-back guarantee. For unwanted items, you cover the safe return and associated costs. If there are any order errors, give us a heads-up ASAP before shipment – we're here to make it right.

Incorrect Items:

Order mix-up? No problem. We'll swiftly resolve any incorrect orders, covering both collection and redelivery costs. Just a friendly reminder to check all items before scheduling heating engineers, as we don't cover the cost of your tradespeople.

Damaged Items:

In the rare event of a damaged delivery, we've got you covered. We'll quickly resolve the issue, covering collection and redelivery costs. A quick check of items before engaging heating engineers is advised – we're not responsible for your trade persons' costs.

Faulty Goods:

Faulty item? We'll replace it ASAP or provide a refund if that's your preference. Every situation is unique and we handle each with care for a positive resolution.

Smooth Transactions, Helpful Support:

While most transactions go smoothly, if you find yourself in the small percentage facing issues, don't worry. We're a helpful team committed to doing our best to assist you. Your satisfaction is our priority!

Brightlightz Ltd (Company No: 9167881) T/A Radiator Outlet